MobileEPC GROUP'S MANAGED SERVICES OFFERINGS

DETAILED OVERVIEW

In today's digital landscape unified communication and collaboration technologies equip organizations with new ways to get work done. With the convergence in technologies IT teams are struggling with the ability to meet end user and business expectations. They face challenges around making the most of the latest technologies with little budget and without disrupting the business and a host of road blocks such as:

  • Meeting compliance and security standards
  • Truly understanding how the business operates and how to properly align technology strategies
  • Mastering the workforce and employee function
  • Lacking of in-house skillsets and ability to demonstrate ROI
  • No time of capacity to focus on projects

Key technology areas are converging more than ever in areas such as: collaboration, messaging applications, business applications, application development, application management and infrastructure optimization. The uniting of technologies open up a world of potential but organizations simply lack the resources to take advantage of the opportunities available. The ability to properly deploy, integrate, develop and manage key technologies require specialized skillsets and investment.

IT leaders work diligently to obtain budget and buy in to use these technologies but the inability to respond and properly pilot and deploy leave technologies and projects sitting.

Settling for an older version of technology to avoid risks or errors, flaws, incompatibilities and data loss greatly influence competitive advantage and opportunity for the business.  IT teams become stuck in an ongoing state of deployment and routinely overestimate the power of in-house skills.

EPC Group delivers Managed Services that leverage cloud, on-premise and hybrid deployment architecture. Our "from the trenches" expertise and unique set of services allow monitoring, support 24/7-365 days a year and skilled management of:

  • SharePoint (Both on-premises and SharePoint Online)
  • Office 365 (Including Skype for Business, SharePoint Online, OneDrive, Exchange, Dynamics CRM, and Project Online)
  • Project Server (Both on-premises and Project Online)
  • Custom Applications (.NET custom applications, legacy applications, websites, mobile applications, etc.)
  • SQL Server (Including SQL Server 2016 and SQL Azure)
  • Microsoft Exchange (Both on-premises Exchange and Exchange Online)
  • Unified Communications (Skype for Business Server & Skype for Business Online | Skype for Business & Skype Video Integration Configuration)
  • Infrastructure (Virtualization, SAN, AD, DR, Monitoring)

With a single contract and a single monthly reoccurring cost, EPC Group Managed Services includes:

  • IT assistance and empowerment: We help your team do what they do best by filling in the gaps and reducing complexity through 100% transparency and visibility into daily operations and system performance.
  • Reduced Costs: Our managed service offerings and extensive skillsets result in cost up to 60% when compared to a full time resource.
  • Improved Insights and Efficiencies: We provide custom Managed Services tailored for your direct business needs and are assigned directly to a solutions and services technology manager. You work with consistent team members that carry the skillsets needed to deliver successful solutions and services.
  • Confidence and Peace of Mind: Our commitment to providing our clients the best possible service and solutions is seen through the level of expertise you will receive from our team. Our experts maintain competencies in all of our technology offerings and have at least 10 years of experience each.
  • Increased Reliability: We offer a service level agreement (SLA) that guarantees our responsiveness 24/7, 365 days a year. Our customer satisfaction scores average over 90%.

SHAREPOINT 2016 MANAGED SERVICES

Full lifecycle coverage for your SharePoint 2016 implementation: With Managed Services, EPC Group can offer consistent and manageable service for all of your SharePoint 2016 needs. We will work as an extension to your existing team or as dedicated SharePoint 2016 experts. All of EPC Group's Managed Services packages start with a deep-dive health check which allows us to become familiar with the environment, provide any recommendations that may arise out of the health check, and work with you to create a 24-36 month roadmap for your SharePoint 2016 implementation. All of our Managed Services packages are tailored to your company's specific needs and we will work with you to put together a detailed package that is both cost effective and robust.

OFFICE 365 MANAGED SERVICES

With Office 365 Managed Services from EPC Group, you will be ensured a consistent and manageable service for all of your Office 365 needs to include Exchange Online, SharePoint Online and Skype for Business. We will work as an extension to your existing team or as dedicated Office 365 experts. We first take a deep-dive review into your existing configuration via a forensic health check to ensure any possible existing issues that have possible not yet been identified are resolved and the system is highly performing from day 1 of your Office 365 Managed Services engagement with EPC Group.

Once the health check is completed, we will provide a report regarding any configuration or environment issues, should any exist, that must to be address. EPC Group will also develop a 24-36 month roadmap for your Office 365 implementation to better understand and document your long-term goals and monitor Office 365's overall adoption rate and progress. All of our Managed Services packages are tailored to your company's specific needs and our team at EPC Group will work with you to put together a detailed package that is both cost effective, robust, and provides tangible ROI to your bottom line.

PROJECT SERVER MANAGED SERVICES

Microsoft Project Server is essential in many organizations as a way to manage complex and resource intensive projects. At EPC Group our certified Project Server experts can reduce your organization's need for full-time administrators and maximize the performance and security of your Project Server implementations. EPC Group's Managed Services goes far beyond basic monitoring and support. Our Project Server Managed Services offering complements your internal infrastructure team, by working alongside of them to ensure the proper operation of your Project Server environment.

EPC Group's Project Server Managed Services provides your organization with a team of certified Project Server experts and predictable costs. As part of our Project Server Managed Services, we will proactively monitor, manage, support, and resolve any issues with your Project Server environment 24/7. EPC Group will also perform a full in-depth health check and update and your environment to ensure the security, stability, and functionality of your environment.

CUSTOM APPLICATION MANAGED SERVICES

Full lifecycle services for Custom Application development using the full set of Microsoft technologies. When you work with EPC Group and our Custom Application managed services we can offer consistent, manageable solutions for all of your Custom Development needs. EPC Group will work as an extension to your existing development team or as your dedicated Microsoft Technologies expert. The custom application managed services starts by identifying your organization's needs. From there we will create a roadmap and provide detailed planning and estimations on any and all custom applications that are needed. All of EPC Group's Managed Services packages are tailored to your company's specific needs. EPC Group will work with you to put together a detailed package that is both cost effective and robust.

EXCHANGE MANAGED SERVICES

Full coverage services for your Exchange environment. When you work with EPC Group and our Exchange managed services we can offer consistent, manageable solutions that ensure a reliable and secure Exchange environment. We will work as an extension to your existing infrastructure team or as your dedicated Microsoft Exchange expert. The Exchange managed services starts with an in-depth health check of the environment. Once the health check is completed, EPC Group will provide your organization with a report of our findings and recommendations. All of EPC Group's Managed Services packages are tailored to your company's specific needs. We will work with you to put together a detailed package that is both cost effective and robust.

UNIFIED COMMUNICATIONS MANAGED SERVICES

Skype for Business is continuing to become an integral part in many organizations. With the rapid expansion of the technology, there is a strong need for qualified experts to implement and manage your Skype for Business implementation. At EPC Group our Skype for Business Server experts can fill this need by reducing the need for full-time administrators and maximizing your Lync server. EPC Group's managed services goes far beyond basic monitoring and support. Our Skype for Business Managed Services offering complements your internal infrastructure team.

EPC Group's Skype for Business Managed Services provides your organization with a team of Skype for Business Server experts and predictable costs. As part of EPC Group's Managed Services, we will proactively monitor, manage, support, and resolve any issues with your Skype for Business environment 24/7. EPC Group will perform a full in-depth health check and update and your environment to ensure the security, stability, and functionality of your environment.

INFRASTRUCTURE MANAGED SERVICES

Microsoft Windows Server 2016 and Microsoft SQL Server 2016 have become the organizational OS and data platform in many organizations. At EPC Group our certified Windows Server and SQL Server experts can reduce your organization's need for full-time administrators and maximize the performance and security of your Windows Server and SQL Server implementations. EPC Group provides expertise both for virtualized (Hyper-V, VMware) or physical environments both on-premises, cloud-based or in a hybrid cloud combined infrastructure. EPC Group has deep expertise in the utilization of Microsoft Intune for your enterprise platform, performance, device, and security management. EPC Group's Managed Services goes far beyond basic monitoring and support. Our Windows Server and SQL Server Infrastructure Managed Services offering complements your internal infrastructure team by working alongside them to ensure the proper operation of your all of your organization's key resources.

EPC Group's Infrastructure Managed Services provides your organization with a team of certified experts and predictable costs. As part of our Infrastructure Managed Services, EPC Group will proactively monitor, manage, support, and resolve any issues with your environments with 24/7 SLAs (service level agreements). EPC Group will also perform a full in-depth health check and update and your environment to ensure the security, stability, and functionality to increase the overall performance while having your environments managed by the industry experts.