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EPC Group's SharePoint 2016 and Office 365 consulting services and solutions focus on all facets and elements of your organization's implementation to ensure its success. From the very beginning, we focus on addressing mobility, scalability, compliance and governance in your organization's SharePoint 2016, Office 365 and/or SharePoint Online initiative.
SharePoint 2016 and/or Office 365 will more than likely grow in content and user requests at a much faster pace than planned. It is critical to have your support model and defined processes in place for managing end-user requests in the early stages of your SharePoint initiative.
By thinking in terms of SharePoint as a Service (SPaaS) or SharePoint as a Platform (SPaaP) that will grow in size and importance over time, will help instill the strategy of SharePoint offering "services" to your organization and will open up the Hybrid SharePoint \ Office 365 implementation mindset.
For example, some initial questions for any SharePoint 2016 implementation may start with:
Note: This question is key because 90% of all SharePoint and/or Office 365 implementations end up being morphed into a hybrid environment to meet multiple organizational needs.
Is the main goal of your organization's SharePoint 2016 and/or Office 365 implementation to be a:
Note: These are just a few initial questions but this helps set the stage around developing a SharePoint 2016 roadmap and implementation strategy that is forward thinking and addresses possible future needs.
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In your organization's initial SharePoint 2016 envisioning and requirements gathering sessions, the goal should be to get as many stakeholders from different departments and/or divisions within the organization involved as possible in the project so that they understand its overall proposed lifecycle and what may be expected of them.
Inevitably, there will be differing opinions from project team members on things such as the overall site structure, taxonomy, hierarchy, and even the security model around permissions strategies.
The SharePoint 2016 and/or Office 365 project will likely be one of the most high profile efforts taking place in the organization and with that there is also the realization that many of the questions that need to answered or tasks that need to be accomplished will be assigned to staff with existing work already scheduled on other efforts and meetings already scheduled on their calendar.
This is an area where setting the initial tone of what is expected from the project team by its key stakeholders or project sponsor is very important. A SharePoint 2016 effort requires many elements to be done in parallel and if certain questions are not answered or team members are left in limbo about the direction on a specific project task or milestone, it can cause major delays and team member frustrations.
There is also an intangible element around the creation of a SharePoint 2016 cultural adoption and change management strategy as part of the overall project effort that will drastically increase user buy-in on both the initial and long-term usage of SharePoint. Power users, sometimes referred to as super users, tend to not be included in initial SharePoint 2016 design sessions which is a mistake.
Identifying staff members who are excited about technology and are willing to be SharePoint Power Users will provide a return on investment (ROI) in three or four major areas and the development of a Power User strategy is critical to the long-term success of your SharePoint 2016 and/or Office 365 implementation. Power Users should be given initial training and SharePoint 2016 introductory materials very early on in a SharePoint initiative.
These users may not have extensive IT backgrounds but they will be your "first line of defense" for championing SharePoint as well as assisting users in their departments or specified areas by providing answers to initial questions and getting the overall organization comfortable with using this game changing platform.
A best practices Power User strategy will not only will reduce the number of SharePoint support calls or Help Desk tickets by up to 50% but will also provide invaluable feedback as well as ideas about "quick wins" that IT may not have even considered.
From the very beginning of a SharePoint 2016 initiative, a large amount of SharePoint specific technical terms will be used and with the wide array of team members from different departments attending specific meetings, it is extremely important to set up a SharePoint 2016 introductory training site.
Having a video library available for project members to access with short one to five minute topic-driven SharePoint 2016 videos and as well as a "common set of SharePoint 2016 terms" will ensure every project member is on the same page.
SharePoint training sites, frequently asked questions (FAQs) and related materials are typically designed and delivered near the end of a SharePoint project before going live into production. But a scaled down version of these with some core technical overview videos and documents, as described above, should be made available as soon as possible in your initiative.
Your project meetings and discussions with team members will be much more productive with a reference or specific example of what you are describing in terms of SharePoint 2016 rather than speaking in terms of an abstract technology. This is something that is guaranteed to kick-start your project and get some real momentum going very early on in your initiative.
To learn more about EPC Group's SharePoint Consulting Services and Solutions, visit EPC Group's SharePoint Consulting offerings page.