Turn Service Calls into An Opportunity to Delight Customers with D365

Do you want to establish brand loyalty & serve your customers a seamless service? then experts at EPC Group would help you to address your customers’ concerns for end-to-end operations.

Microsoft Dynamics 365 Field Service is designed specifically for Onsite/field operations jobs involving technicians, customer service agents, drivers & deliveries, support team to manage customer queries. With AI & Machine learning capabilities Dynamics 365 Field Service helps you offer seamless customer support.

Its features help your team to be more resourceful and deliver word class service, always. D365 allows you to solve customer problems remotely with centralized customer data that is easy to access. Engage with your customer at every point of their lifecycle journey.

EPC Group Empowers Business with D365 for Field Services


Smart, Effective & Efficient
Automated Customer Support

Dynamics365 Field service has inbuilt IoT sensor system which detects problems & alert customer service agents instantly to resolve issues forehand. Thus, reducing service calls & operational costs.

Connect with your customers, solve their queries proactively using an interactive voice-based reminder system, automate scheduling & more. Send personalized emails & survey customers to enhance the customer service experience.

All in One Platform
Analytics Reporting

Build android / iPhone and web apps with non-code visual editors and tools. Manage global infrastructure with cloud platform providing end-to-end security compliance. Automate processes under D365 apps and 3rd Party applications through flexible platforms.

Built-in analytics programming gives you clear insights over KPI, manage work orders. Define roles and assign tasks accordingly. Enables field agents to deliver the best customer service with real-time visibility into KPIs and the ability to drill-down into details.

Seamless Communication
Business Intelligence

Dynamics 365 Field service has a simple yet powerful communication tool to sync technicians, customer agents, drivers & more to ensure clear communication to serve end customers the best service.

Leverage insights and analytics gained from multiple facets of field service, sales, marketing, and supply chain data, to provide valuable real-time, predictive, and proactive information that can help drive continuous service quality improvements and revenue optimization.

Inventory Management

Manage inventory, equipment location. With Dynamics 365 Field service mobile app, drivers, support team & technicians can track the real-time location of inventory assets, track deliverables & more.

Input and update equipment information from any location like warehouse, trucks, etc. Purchase of equipment can also be done from the system anytime and anywhere.

Dispatch Optimization

Allow dispatchers and customer service representatives to use automated tools to track precise appointment scheduling. Appoint the right technician for the right job. Connect with Supply chain management software to track precise truck movement.

Track real-time equipment data, audit history, warranty period & agreements. Track assets history, customer real-time location, and use sensors to track asset health. This helps in carrying repair/fix operations and helps to track the corresponding service history of the customer.

Smart Scheduling Platform

Prioritize tasks & schedule them to a technician with the right skillset. Use drag & drop scheduling board and map to optimize tasks.

Dispatchers and the customer support team can use automated resource tools to schedule and prioritize tasks to fill in for the day. Manage delays in deliveries with this smart scheduling platform.

Remote Assistance

Help your service agents, technicians with step-by-step instructional videos with remote video assistance. Track customer service requests, service activities, orders & more in a unified interface even when offline.

Empower technicians to solve complex problems using mixed reality video software remotely. With Dynamics 365 Field service consulting you can solve field activity challenges remotely.

Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 25+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams

Our Value Addition Services

Get customized service solutions for every business need