Brief Overview of Microsoft Teams and Zoom

What is Microsoft Teams?

Microsoft Teams is a unified communication and collaboration tool offered as a part of the Microsoft 365 environment. Microsoft launched it in 2017, intending to replace Skype for Business and compete with Slack and Zoom. Microsoft Teams offers one-to-one conversation, instant and asynchronous messaging, video and audio calls, PSTN calling, conference calls, and a new way of hosting meetings with Together Mode. Besides, Microsoft Teams natively integrates with all Microsoft products like Office 365, Dynamics 365, Outlook, SharePoint, and many more third-party apps.

What is Zoom?

Zoom is a cloud-based video conferencing platform used for virtually meeting with other users using audio and video calls. Zoom offers versatile features like Zoom Meeting, Zoom Rooms, one-on-one meetings, group video conferencing, screen sharing, and recording. Besides, Zoom offers an extended marketplace for application integration including, MailChimp, ZenDesk, Marketo, and Microsoft Teams for additional extensibility.

Why Microsoft Teams is Best?

Microsoft Teams, the elite member of the Microsoft 365 family, has recently hit the 250 million monthly active user milestones, up from the previous 145 million daily active users (the number shared by Microsoft in April 2021). In April 2020, Microsoft Teams had 75 million daily active users. The COVID-19 Pandemic fueled the rapid growth of the product.

One of the substantial benefits of using Microsoft Teams is its tight integration with the Office suite. The apps used by people in their daily working life like Word, Excel, and PowerPoint are easily accessible within MS Teams. Besides, it allows users to share and collaborate documents in real-time with their colleagues and other users.

Do not forget, MS Teams ties into OneDrive and SharePoint. The same engine that drives Microsoft Teams drives OneDrive and SharePoint. It means all the files users want to access are seamlessly available for him from any device, any service, and any location of the world.

Microsoft Teams Vs Zoom – Feature Comparison

Find out What’s best for you!


Microsoft Teams



Offers a free version with video calls, 2GB personal cloud storage, and unlimited chat.


Offers a free version limited to video conferencing.
Pricing Options Pricing Options
Microsoft 365 Business Basic – $5.00 per user per month Zoom United Plan – $250per user when billed annually or $25 per month.
Microsoft 365 Business Standard – $12.50 per user per month Business Plan – $300 per user per year or $30 per month.
Microsoft 365 Business Premium – $20.00 per user per month Enterprise Plan – The pricing is identical to the Business plan but requires businesses to purchase at least 100 licenses
*Every pricing structure has different features and different offerings


Features like, custom and blurred backgrounds, a variety of viewing modes, breakout rooms text chat, screen sharing, recordings, live captions, and transcription features. Similar features like custom and blurred backgrounds, a variety of viewing modes, breakout rooms text chat, screen sharing, recordings, live captions, and transcription features
Integrates with wider Microsoft 365 suite of apps and services. It boasts hundreds of third-party integrations via its App marketplace.
Closely intertwined with OneDrive and SharePoint, making file-sharing easy and intuitive.  


End-to-end encryption 256-bit TLS encryption
End-to-end encryption AES-256 encryption
Multi-factor authentication Optional end-to-end encryption
Rights Management Services support. Additional security features such as passcode-protected meetings, audio signatures, and screenshot watermarks.
Encryption at rest and in transit.  
Secure Real-time Transfer Protocol technology.
HIPAA, GDPR, FedRAMP, SOC, and FERPA compliant.


The free version does not offer built-in support. The free version comes with 24/7 web support.
All the paid versions include a 99.9% uptime guarantee, 24/7 phone, and web support. Paid versions include phone support.
Office 365 E3 also includes FastTrack deployment support. Zoom Enterprise plan includes dedicated Customer Success Manager.

Video Quality

HD 1080p by default HD 720p by default (1080p available in video quality settings).


Microsoft Teams Advantages Over Zoom

Built-in Meeting Notes

Microsoft Teams allows users to keep a written record of an ongoing meeting using the Meeting Notes tab. A link to the notes is sent automatically to the channel.

Chat with Rich Formatting

A large selection of stickers and a meme creator make chatting fun. It also keeps a record of all chats from every meeting and posts all comments on the channel.

Blur Background

MS Teams offers custom backgrounds for your meetings so users can hide the actual background of the place from where they are attending the meeting.

Live Captions

Real-time captions in MS Teams are another feature that is not available in Zoom. Turn on the feature for the captions to start appearing at the bottom.

Unified Communication Telephony – MS Teams Vs Zoom

Along with video, audio, messaging, conferencing, and meeting, the ability to make and receive calls is very crucial at an enterprise-grade level, especially for business communications.

Microsoft Teams has a stronghold on business telephony, and Zoom initially was lacking that function. Microsoft Teams acts as a unified call solution offering business phone systems and calling plans or Microsoft Phone System with Direct Routing. It was easier for Microsoft because a large part of MS Teams has ported telephony capability from its legacy product – Skype for Business.

As companies were investing in cloud telephony, Microsoft Teams focused on business telephony. The Direct Routing method acts as a bridge between on-premise PSTN or SIP Trunk and Microsoft Teams Phone System that uses SBC.

By using Microsoft Teams as a business phone system, users can configure caller ID, allocate phone numbers, use dial pads within the Teams app, leverage call ques, and integrate auto attendants. It helps in managing the phone system efficiently.

Zoom has later added similar features to their enterprise voice system – Zoom Phone. It has almost all the features similar to Microsoft Teams and works on both desktops and mobile phones. Besides, ‘Bring your Own Carrier’ is a feature resembling direct routing functionality in Microsoft Teams

Microsoft Teams Is Better for Your Business

Microsoft Teams is a unified communication platform that presents a perfect blend of workplace and personal space. Businesses prefer it as the default platform for chat, messaging, video conferencing, audio calls, file sharing, and application integrations.

It easily integrates with the office productivity suite and is offered as a part of the Microsoft 365 family without asking for an additional price. By integrating with non-Microsoft products, users can extend the features of Microsoft Teams beyond their imagination.

Microsoft Teams allows users to work naturally and conversationally, ensuring they get access to whatever they need anytime on any device.

Users can create companies and channels in MS Teams based on departments, projects, and priorities. Additionally, Microsoft Teams presents your calendar within the app, which is in sync with your company’s Outlook calendar.

Microsoft Teams has provided significant attention to the safety and security of the user and enterprise data. Right, from multi-factor authentication to encrypted data, both in-transit and rest, MS Teams ensures every organization and its user breaths easily when it comes to security.

Users can record their meetings and team conference calls in Microsoft Teams. The recording happens inside the cloud and is stored in Microsoft Stream. After the call ends, the recording gets shared within the channel or group so that colleagues who failed to attend the meeting can review it later.

Microsoft Teams Consulting Services by EPC Group


Microsoft Teams is the fastest-growing communication and collaboration application in Microsoft history. It transforms the way we work by giving your company the power to stay connected and organized while working from the office and while working remotely.
Do not get confused between Microsoft Teams and Zoom. It is time to maximize your collaboration and productivity by working with the right Microsoft Teams Consulting Service provider.
EPC Group has a legacy of 24 years in providing Microsoft Consulting services. We are Microsoft Gold Certified Partners offering bespoke Microsoft teams consulting services through our Certified Microsoft Teams consultants.
Being Microsoft Gold Competency Partner, our Microsoft Teams experts will help you in a smooth transition to Microsoft Teams along with long-term solutions that will address the user resistance in your organization.
Your long-term business goals are important to us. Depending on your goals, we wil devise a strategy that focuses on the precise deployment, governance, and adoption of Microsoft Teams.
As a part of a successful transition, our Microsoft Teams consultants will help your employees learn and master the use of MS Teams. A small training session from us will cover everything, including tips, tricks, and introduction to tools for using Microsoft Teams like a pro.

Our Value Addition Services

Get customized service solutions for every business need

Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 25+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams