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What Can Unified Communications Merge?

Unified Communications

Unified Communication is a phrase that covers communication technologies that can be incorporated into one app to optimize business processes.

Work at home is a rising style aligned with the flexible working scheme. Keeping this thing in mind, a lot of organizations are planning to improve collaboration across an employee who might not be in a similar place or location. Aside from increasing internal collaborations, Unified Communications has been proven to be beneficial to communicating externally.

Unified Communications, or UC for short, is a platform made to merge or unite all the asynchronous and real-time business communication tools companies utilize into one solution. As per the Unified communication provider, It has remarkable benefits, most particularly the improved capability to team up and the output increase caused by more effective communication.

Unified Communication in the World of Business

Microsoft Teams

What is Unified Communication? In the world of business, it is the capability to communicate through Video, Voice, and Instant Messaging while sharing files in one place. Also, it allows you to bring people into your organization and team up or work in partnership.

You have a group of Sales Executives and most often will be in sessions, getting your further business. How will you know if these executives are at a conference? What happens once they receive a call for further business? Will your team of Sales Executives lose the business as the phone call was not answered? What if an instant or fast answer is needed? Using IP or Hosted phone systems, your team of Sales Executives is able to arrange for their called to be directed through to the office to make sure they’re answered.

What Can Unified Communications Merge?

Those who have to spend time reading material on UC, know that a Unified Communications platform simplifies communication by means of making processes more efficient. That is all well, and the perks of this should not be understated. On the other hand, if you haven’t utilized or don’t utilize the Unified Communication system on a regular basis, you might be thinking, what can the UC merge or team up with?

Before VoIP or Voice over IP, phone systems functioned and controlled singly from data connections on a dedicated voice network. However, Voice over IP makes it likely for the voice to allocate a familiar LAN connection with another tool due to the packet-switched system. This is the groundwork that allows Unified Communication to team up telephony with another mode of communication to make a familiar inbox for communication tools.

Business and CRM Tools

Unified Communication platforms, in various ways, are groundbreaking business phone systems, so the core of the platform is telephony. However, one interesting answer to what this tool can team up with is the various manners voices calls can be combined with other tools in the platform of Unified Communication. Many apps can be combined with the UC system; it depends on the requirements of the organization.

A lot of companies depend on some type of CRM or customer relationship management tool, including Dynamics 365 CRM. With Unified Communication, the information involved in calls has linked both ways between the CRM and telephone system. Therefore, if calls come in, pertinent data regarding the caller and the possible needs can be shown on the handset, while call information like call time, etc., are saved in the customer profile in the customer relationship management. 

Components of Unified communication


What is more, once calls are missed or delivered to voicemail, you can manage that voicemail with ease via visual voicemail functionality accessible on a computer interface or via a mobile app. On the other hand, you can configure the settings to send a voicemail to an email so that voicemails and emails can be controlled all at once, and voicemail can be recorded with ease or forwarded to a group of people. 


The job of people in the team is also one thing UC can merge. Unified Communication’s powerful integration takes collaboration to a higher level. One good example is the way wherein smart presence, as well as status data, can supply into the system. Thus, it informs active call rules, sending a call to out of workplace person either to another agent available or voicemail and giving auto-responses to messages as well as emails. 


Another good example of Unified Communication merging is the simplicity with which many agents are able to interact with one call without needing to forward it or stay it at a diverse extension. Also, agents with appropriate permission are able to listen to calls, whisper to their officemates, so caller can’t hear, or barge into the calls when needed. And with regards to collaboration, Unified Communication combines voice as well as conferencing features. This allows you to make a phone call with ease into a meeting call or a video chat when required from a similar interface. 


Another interesting example of what unified communication is able to merge or combine is the way analog systems or fax can be included with other tools. Incoming faxes can be received in various forms such as PDF and sent from within the interface of Unified Communication, sending digital documents to be printed physically on the fax machine of the receiver. Thus, it is easier for you to do business with your customers or other businesses that persist in utilizing fax while keeping the communication unified on one platform. 

Unified Communication for organization

Other Systems Unified Communications Can Merge

The UC can bring many types of communication tools and channels as one like data, software, video, and voice using one tool or device. Some essential features of UC are as follows:

  • Instant messaging
  • Availability
  • Conferencing applications
  • Teamwork applications: coordinating work on the set of projects
  • Voice and click to call
  • Voice messaging: to phones and emails
  • Video conferencing
  • File sharing
  • Softphones
  • Directory integration

There is much software available which you can utilize that would make your company work faster and quicker. However, if you have one software that has the capability to do the whole thing, which would put the unified, is UC- this brings together diverse systems to work as one so your company runs efficiently. The concept behind this is to optimize company processes in one solution.

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Errin OConnor

Errin OConnor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

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